Thursday, 17 September 2009

Key Viral Change(TM) Principles - another summary!

1. There is no change unless it is behavioural

2. Change behaviours; get culture; not the other way around

3. Behaviours sustain processes, not the other way around

4. A small set of behaviours has the ‘non-linear’ power to create high impact

5. A relatively small number of individuals within any organisation have great power in the creation of change. This power is related to various factors such as high connectivity with others, high trust, or moral, non-hierarchical authority

6. Behaviours endorsed and spread by that small group of individuals within an organisation (‘champions’) create ‘social tipping points’ where those new behaviours become established as a norm. ‘Critical masses’ of individuals adopting those new behaviours are created via imitation and social copying in similar ways as trends or fashions are created in the macro-social arena

7. The role of the formal hierarchy, management and leadership, is to support those small groups of highly influential employees who ‘infect’ the organisation with the changes they have endorsed. It is therefore a role largely back-staged or ‘invisible’

8. Peer to peer viral change works better when is spread informally (but orchestrated; we call it a process of ‘designed informality’). Viral Change must not be a formally labelled ‘Change Management Programme’

9. Viral change is neither top-down nor strictly speaking bottom-up, but multi-centric and distributed across the organisation.

10. Stories are the best currency of change. Story-capturing and story-telling is key to viral change.

11. Viral Change distinguishes itself from simple ‘viral communications’ since it goes beyond ‘information cascades’ to engage people in mutual commitment to action. In other words, endorsement of the need for change and its communication (‘activism’) is necessary but not sufficient for Viral Change™. Mutual commitment and action (‘activism’) is required.

12. Viral change as a methodology consists on the tailored combination of activities or interventions around the previous principles which create faster and more sustainable change. In a nutshell it entails (a) the uncovering and articulation of a small set of (‘non negotiable’) behaviours to sustain the change goals, (b) the identification of and reaching out to a small number of well connected and influencing employees, (c) the ongoing coaching and support to that community of champions and (d) the capturing of changes and tracking of progress via stories and other means

13. The leaders of the process (internal project team and external Viral Change consultants in whatever combination) work directly with (a) the leadership of the organisation, (b) the community of champions, (c) the supporting functions such as HR or OD or IT

14. In the digital era, Viral Change is greatly supported by a dedicated IT infrastructure such as the ones provided by the Web 2.0/Enterprise 2.0, for example, internal social networking, collaborative software, IM/blogging/real time input (twitter). The existence of these digital platforms in organisations is a bonus but not a condition sine qua non for Viral Change to work

15. Viral Change™ has been pioneered by The Chalfont Project as a way to create fast and sustainable change in organizations whether business, public or private sectors. Its principles also apply to the macro-social arena

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